At SOUL STUDIO, we accept returns for the following reasons :

• An incorrect item
• A defective item

Please note that we do not accept returns if the size doesn’t fit you as measurements are clearly stated on the website. Items on limited time promotions or purchased within the Sale section are not returnable.

Customers must contact us within 2 working days upon receiving their parcel and all returns should be done within an additional 10 working days from the above date.

All items must be unworn, unwashed and in brand new condition (without any stains, fragrances, scents including detergent and perfume) or any form of disarray that warrants the item unsuitable for resale. We reserve the rights to reject any refunds if the return item doesn’t meet above conditions.

eturn your items to the address shown below:

Name : SOUL STUDIO
Address : CONTACT US TO GET IT
Contact No. :01139209625 (SOUL STUDIO)/ 019-8793303(winne)

We apologize that we are unable to provide any refunds in cash.

You can check each item’s exact measurements by viewing the measurement section on the product page.

• (Bust ) Measure under your arms at the fullest point of your bra cup.
• (Waist ) Measure around the navel.
• (Hips )Hold the tape around the place where your hips stick out the most.

Free size means there’s only one size available for that item. Please refer to the product’s measurements for exact sizing information.

Free size does not mean it will fit all persons, so please make sure you have already checked its measurements.

There might be 1cm-3cm differencesin the measurements given due to the different stretchable quality of the material.

All shipping charges will be calculated automatically upon check out.

For the online purchases, we offer FREE DELIVERY for ：

• ( KUCHING AREA )- order above RM 150
• (EAST MALAYSIA AREA)- order above RM 150
• (WEST MALAYSIA)- order above rm250 

( KUCHING AREA ) / ( EAST MALAYSIA AREA ) RM 8/no limit kg

(WEST MALAYSIA)  RM13/KG

*For other country please contact us to check price.

Stock availability are indicated next to each item:

(Ready stock)
Our dispatch team will take 1 – 2 working days
to pack and arrange for dispatch of your parcel.

(Backorder)
All backorders placed are expected to arrive in 2-3 weeks time.

(Sold out)
Item is currently unavailable for purchase.

Once all orders are confirmed, they cannot be cancelled. No reservations are made.

All orders are automatically deleted if payment is not received after 24 hours.

We reserve the right to refuse/cancel an order without prior notice if the product ordered is no longer available in stock or defected.

Thus, Customers have the responsibility to check their order status from time to time before the orders completed shipped. Items in your shopping cart are not reserved and may be purchased by others.